Today marks the halfway point in the year, day 183. Also, using my previous two predecessors as models, I am at the halfway point in my presidency. That perspective is loaded with presumptions, but it is helpful from a planning perspective. What have we accomplished over the past eight years, and what should we want the second half to look like?
There is a quote attributed to President Eisenhower, two quotes, actually: “Plans are nothing; planning is everything,” or “Plans are useless, but planning is indispensable.”
In recent years, we have encountered so many dynamic shifts that long-term plans across all sectors have been significantly adapted, diverted, or abandoned.
At Susquehanna, we adopted a seven-year strategic plan in the fall of 2019; then, life happened. As we near the end of that planning cycle, most of the initiatives have been implemented and many of the goals were achieved, but in significantly different ways and sequences from what we had outlined.
One way to interpret the Eisenhower dictum above is Louis Pasteur’s quote, “Fortune favors the prepared mind.” We kept our long-range goals in sight, and pivoted numerous times to get there as the terrain shifted.
At the end of this post, I am appending an abbreviated list of accomplishments and challenges from the past eight years. These are a good illustration for why planning needs to be made more inherently nimble, while remaining focused on mission and long-term goals.
In On Grand Strategy, John Lewis Gaddis cites a scene in the movie Lincoln in which the president notes the importance of a compass in setting and maintaining one’s direction, but the importance of wending around swamps and chasms to reach the intended destination.
There are five forms of planning that help organizations reach their goals, which when properly balanced will also prevent them from being swallowed up by the swamps along the way.
Organizational Planning: Structuring the roles and interrelationships within an organization to best align with its needs and mission and to enhance efficiencies, outcomes, and student/ employee experience.
Facilities Planning: Maintaining a schedule of capital improvements and additions to support the institutional mission, improve user experience, address deferred maintenance and operational inefficiencies, and in higher education, to enhance appeal for prospective students and their families.
Operational Planning: Establishing tactics and systems as steps toward short-term and long-term goals and implementing specific initiatives.
Contingency Planning: Tactical responses to unforeseen forces or events, or responses created in anticipation of multiple event horizons.
Strategic Planning: Integrating all of the above in support of the mission and long-term goals.
To effectively implement long-term strategy, it is critical to use an iterative approach. We are beginning a transition to an annual planning model, which allows an organization to identify next steps in the journey toward its long-term destination. “Given where we are now, what will we do to reach the next signpost? When that leg is completed, we will evaluate our progress and changes in the terrain to draft a map for the next stage.”
At Susquehanna that process will look like this:
In consultation with University Council and the Board of Trustees, the Senior Leadership Team and the president will develop a framework that includes an annual plan for each new academic year that is aligned with annually updated 3-year and 5-year strategic-planning matrices and selected longer-term goals.
These annual targets will be assessed and updated with newly updated goals each year. This will also provide the framework for our performance management program, which will be cascaded throughout the administration as we set individual and divisional goals each year. Additional new initiatives will be introduced through our Innovation Center process.
Each year we will set goals and identify strategies to achieve them in these areas:
- Future Ready
- Innovation, academic excellence, outcomes, etc.
- People and Culture
- Climate, professional development, well-being, etc.
- Stewardship and Growth
- Financial sustainability, endowment, fundraising, etc.
- Enrollment
- Recruitment and persistence
The path ahead is surely filled with an endless supply of swamps and chasms. In many ways this shift in our approach aligns with what we have had to do over these past few topsy-turvy years, but it regularizes the method and keeps long-range goals in our sights even when the obstacles are monumental.
The Tao Te Ching reminds us that “A journey of a thousand miles begins with a single step.” These efforts will help assure that each new step is the right one.
Highlights from the Past Eight Years
2017-2018
- Major Issues / Initiatives
- We piloted our Mentoring Program
- Transitioned to a new president
- New Programs
- Business Data Science major
- Capital Projects
- Admission House
- Constructed the Solar Array (The largest on any campus in PA)
- Selinsgrove Hall renovation
- Pine Lawn renovation
2018-2019
- Major Issues / Initiatives
- Strategic Planning Process
- Master Planning to evaluate facilities as part of overall planning
- Launched One SU – our day of giving
- Capital Projects
- Renovation and reconfiguration of the bottom floor of Hassinger and the Sassafras apartments
- Renovation of Heilman Rehearsal Hall
- Caruso Innovation Center
- Old Admissions Building Renovation
2019-2020
- Major Issues / Initiatives
- Pandemic began: campus went fully remote
- Strategic Plan was adopted in October
- National Association of College Admission Counseling (NACAC) rules were declared illegal by the DOJ allowing schools to continue recruiting students who had committed elsewhere.
- We joined the American Talent Initiative
- We reëstablished a Chief Diversity and Inclusion Officer
- New Programs
- BFA in Graphic Design
- Legal Studies major
- International Business major
- Management major
2020-2021
- Major Issues / Initiatives
- Pandemic
- Classes were hybrid throughout the year
- Testing, isolation, quarantine, etc.
- Great Resignation
- SU 2.0 was launched to evaluate processes across campus and guide us to make the user experience easier to navigate and the organization of the campus more efficient.
- We established a TRiO program
- HEERF Funds were received and distributed
- Pandemic
- Capital Projects
- Reed and Aikens Halls were refreshed
2021-2022
- Major Issues / Initiatives
- The Board adopted a New Statement on Ethical and Inclusive Living
- Hawk Hub (a one-stop resource for student questions) opened
- Launched 4-school structure
- Launched Innovation Center
- Launched the public phase of the capital campaign
- Capital Projects
- Martin Retreat Center
- Expansion of Freshwater Research InstituteIsaacs’ Auditorium
- Graphic Design Studio
2022-2023
- Major Issues / Initiatives
- Finished the capital campaign $25M above goal
- We began the Financial Sustainability Plan to close a post-pandemic structural deficit
- Implemented the Capital Planning Committee
- Branding exercise
- We were featured in an episode of The College Tour
- We established a new MOU with the Chesapeake Conservancy
- Build Collaborative launched
- Degenstein Foundation grant for Campus Center
- We undertook a reduction in force
- Capital Projects
- ADA restrooms in Weber Chapel Auditorium
- Renovation of Houts Gymnasium
2023-2024
- Major Issues / Initiatives
- Act 101 Grant
- We hosted the winter term for the Vermont College of Fine Arts
- The Reiss LGBTQ+ Center opened
- We successfully complete reaccreditation
- We navigated the FAFSA debacle
- FEMA and PEMA Awards
- New Programs
- Majors
- Criminal Justice
- Real Estate
- Data Science
- Entrepreneurship & Corporate Innovation
- Minors
- Arts Management
- Chemistry Management
- Watershed Management
- Majors
- Capital Projects
- Downtown Center
- Degenstein theater lighting upgrade
- New turf on the football field
2024-2025
- Major Issues / Initiatives
- We commissioned a pricing and market positioning study
- We launched our new website
- We received a Title III grant to enhance support of students
- We established an AI Taskforce to establish policies and planning for the use of artificial intelligence on campus
- New Program
- BFA in Theatre
- Capital Projects
- Garrett Athletic Center locker rooms were remodeled
- Degenstein Center begun